Refund Policy

Last updated: [06,17,2026]

At SYLVÈNE, we are committed to providing high-quality products and an exceptional customer experience.

If for any reason you are not satisfied with your purchase, please review our refund policy below.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return, items must be:

• Unused and unopened

• In their original packaging

• In the same condition in which they were received

For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or tampered with.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 7 days of delivery.

Please include your order number and clear photos of the issue so we can resolve it as quickly as possible.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

Shipping Costs

Original shipping costs are non-refundable.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Order Cancellations

Orders may only be cancelled before they have been processed and shipped.

Once an order has been dispatched, it cannot be cancelled.

Thank you for choosing SYLVÈNE.